Customer Service 101

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There is probably one thing in this world that remains consistent across all industries - that is the absolute importance of good old-fashioned customer service. Giving great customer service is free! It’s easy! And it should be a way of life. But sadly, for many businesses out there, its not.With competition fierce, and new businesses popping up daily, now more than ever is the time to teach your Employees the importance and benefits of giving great customer service.HR Central has been conducting snappy, interact
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Client Services forms a large part of HR Central. Our platform offering of HR software combined with access to an HR Helpdesk, ensures our clients have the best possible HR tools and advice so that they are compliant in their Human Resources at all times.  HR Central clients are able to call or email regarding questions associated with HR!In addition, our HR Specialists are available if clients need to spend more time on a particular area of their HR.  These areas may include recruitment, workplace investigations, tra
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Is HR at risk of becoming redundant?

What does HR even mean in today’s ever-changing business and people landscape?  Fast moving technological advances. People working from home, the beach, or their beds as a result of technology streamlining. Technological advances replacing the need for people to fulfil foundational Human Resource practices. There is now competition for exceptional talent, which continues to be a challenge and thus businesses have their work cut out for them. However, this i
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More and more people in the Australian business world are hearing about the uses of workplace mediation as a useful alternative to litigation in resolving disputes between employees, between employees and management, or between the company and its customers. Some companies have even instituted the use of mediation as a company policy, to be used as a first line of defence in the hopes that conflicts will not escalate into costly, and at times damaging court cases.

Mediation can solve workplace conflicts?

Recently,
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In doing some mental preparation before writing this blog, I got to thinking about how I personally love goals.

To me, goals are a fantastic way to achieve success.  So, my question have you got any goals?  Personal or work goals? And what would that look like for you?  What do you want to achieve?

And...how do you work towards achieving these goals?

The key to achieving your goals is setting out a well-constructed plan as to how you will get

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As we rush around trying to complete projects before the mythical Christmas holiday break deadline I thought it a good time to look back at the 2016 year.

Looking back at 2016 what are some of the key events and learnings from HR Central and business overall.

The most covered news story (certainly per Time Magazine) wou

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