HR Central Archives | HR Central

Customer Service 101

August 2, 2017
in HR Central
By Olivia Bates
Customer Service Strategies,Customer Service Training

There is probably one thing in this world that remains consistent across all industries - that is the absolute importance of good old-fashioned customer service. Giving great customer service is free! It’s easy! And it should be a way of life. But sadly, for many businesses out there, its not.With competition fierce, and new businesses popping up daily, now more than ever is the time to teach your Employees the importance and benefits of giving great customer service.HR Central has been conducting snappy, interact

What is the purpose of all this?

July 19, 2017
in HR Central
By Damien Gooden
business,company,employees,HR Central,purpose

purpose

ˈpəːpəs/

� noun

the reason for which something is done or created or for which something exists.

"the purpose of the meeting is to appoint a secretary"

"the purpose of my company is [INSERT PURPOSE HERE]"

Client Services @ HR Central and how we support you

May 16, 2017
in HR Central
By Hr Central
client services,FCA,HR Software,HRIS,IT,team

Client Services forms a large part of HR Central. Our platform offering of HR software combined with access to an HR Helpdesk, ensures our clients have the best possible HR tools and advice so that they are compliant in their Human Resources at all times. HR Central clients are able to call or email regarding questions associated with HR!In addition, our HR Specialists are available if clients need to spend more time on a particular area of their HR. These areas may include recruitment, workplace investigations, tra

The Importance of staying Relevant in HR.

April 12, 2017
in HR Central
By Emily Manley
future,HRIS,human resources,IT,technology

Is HR at risk of becoming redundant?

What does HR even mean in today’s ever-changing business and people landscape? Fast moving technological advances. People working from home, the beach, or their beds as a result of technology streamlining. Technological advances replacing the need for people to fulfil foundational Human Resource practices. There is now competition for exceptional talent, which continues to be a challenge and thus businesses have their work cut out for them. However, this i

Workplace Mediation – An HR Case Study

April 5, 2017
in HR Central
By Olivia Bates
conflict,employee,manager,mediation,workplace

More and more people in the Australian business world are hearing about the uses of workplace mediation as a useful alternative to litigation in resolving disputes between employees, between employees and management, or between the company and its customers. Some companies have even instituted the use of mediation as a company policy, to be used as a first line of defence in the hopes that conflicts will not escalate into costly, and at times damaging court cases.

Mediation can solve workplace conflicts?

Recently,

Goal Setting – In life and in your work

March 31, 2017
in HR Central
By Leisa Rennie
goal setting,KPI,success,target

In doing some mental preparation before writing this blog, I got to thinking about how I personally love goals.

To me, goals are a fantastic way to achieve success. So, my question have you got any goals? Personal or work goals? And what would that look like for you? What do you want to achieve?

And...how do you work towards achieving these goals?

The key to achieving your goals is setting out a well-constructed plan as to how you will get

2016! A look back, by CEO Damien Gooden

December 21, 2016
in HR Central
By Damien Gooden
2016,Brexit,end of year,Franchise Council of Australia,Geelong Chamber of Commerce,reflection,Time Magazine

As we rush around trying to complete projects before the mythical Christmas holiday break deadline I thought it a good time to look back at the 2016 year.

Looking back at 2016 what are some of the key events and learnings from HR Central and business overall.

The most covered news story (certainly per Time Magazine) wou

Customer Service 101

Customer Service 101

What is the purpose of all this?