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Dealing with aggressive customer behaviour can be difficult and stressful.   As a business owner or manager with customer facing staff, it is a good idea to train/educate them in not only selling and customer service techniques, but also on how to cope in difficult situations.  Dealing with aggressive, rude or angry customers can be very confronting and upsetting, especially for younger, inexperienced staff. Here are some simple techniques for anyone in a position that deals directly with aggressive customers. In th
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As of July 1, 2019 the Treasury Laws Amendment (Enhancing Whistleblower Protections) Act 2019 expanded protections for "whistleblowers" making disclosures about companies and company officers.

What is a whistleblower?

A person who informs on a person or organisation regarded as engaging in an unlawful or immoral activity.

What are the key changes?

  • The whistleblower definition has been expanded to include both current and former employees, officers, and contractors, as well as their spouses,
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The Fair Work Ombudsman, has announced it will take a tough new stance on compliance as of  1st July, and businesses can expect to find themselves subject to greater scrutiny and one of those areas is sham contracting. The Government has provided additional funding to Fair Work to be spent on enforcement, underpayments, educating vulnerable workers and influencing non-compliant industries. As a result there will be a step up in compliance notices (a notice issued by a Fair Work
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If you employ people under Commonwealth Workplace laws, you are required to keep accurate and complete pay records for all your employees and issue them with a payslip.  If you have employees paid under different classifications, pay records can become complicated. HR Central can provide an automated payslip process and general advice on pay including title/classification and hourly rate confirmation. Read on for some commonly asked questions about payslips.   Do I have to
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The Fair Work Commission has announced that from July 1 the national minimum wage will increase by 3% to $740.80 per week. This equates to an hourly rate of $19.49. A minimum wage is an employee's base rate of pay for ordinary hours worked. It has also announced an increase of 3% in all modern award minimum wages, which govern minimum mandatory pay rates in certain occupations or industries.   Confused already?   Contact us here The decision will take effec
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Managing Poor Performance – what to do when things don’t improve

You’ve had a conversation with your employee and made a plan for them to correct their poor performance – the problem is, it hasn’t happened. By this stage you may be feeling fed up, disappointed and keen to get the situation sorted. So, what happens next? Click here for how to start the conversation if you haven't already. You are now moving into a formal perfor
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One of the most challenging aspects of employing people is dealing with poor performance. In a small business an employee who is not performing well can impact not only your bottom line but the morale of those around them. Many employers I speak to find it challenging to address poor performance particularly if the individual is a long standing or popular employee. Case study John is the Marketing Manager for a building company that specialises in renovations. An important part of John’s role is
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Does this workspace spark joy?  Marie Kondo (if you haven't heard of her yet read this), would have had a field day in the office of my former boss. David was a smart lawyer, renowned throughout the company for his chaotic office. His desk was covered with stacks of documents and books. There were boxes of files and half empty glasses of water on the floor and assorted souvenirs from conferences strewn across any spare bench space. Remarkably, he seemed to be able t
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