John is the Marketing Manager for a building company that specialises in renovations. An important part of John’s role is following up quotes. Recently John has been inconsistent in following up quotes with potential new customers and as a result the company’s conversion of quotes to new business has dropped. As John’s manager the issue you need to address with him is that he is not meeting one of the key requirements of his role, which is to follow up quotes. The reason that this is important is that it builds the business going forward. You would follow this up with specific examples relating to specific jobs. By explaining to him that you expect him to follow up every call within 48 hours he understands your expectations and how you will measure his performance.
A simple and meaningful performance review process will ensure your employees are working on the right things – those things that will bring benefit to your business. HR Central works with you to design a process that is easy to execute and includes realistic development actions to ensure your high potential employees stay motivated and working at their best.