training – HR Central

Dealing with aggressive customer behaviour

July 18, 2019
in Policies and Procedures
By Sarah Tidey
aggressive customer,Customer Service,training

Dealing with aggressive customer behaviour can be difficult and stressful. As a business owner or manager with customer facing staff, it is a good idea to train/educate them in not only selling and customer service techniques, but also on how to cope in difficult situations. Dealing with aggressive, rude or angry customers can be very confronting and upsetting, especially for younger, inexperienced staff. Here are some simple techniques for anyone in a position that deals directly with aggressive customers

Welcome to the New Financial Year!

July 4, 2018
in Compliance
By Sarah Tidey
budgets,Compliance,July 1,Minimum wage,policies,recruitment,training,wages

The New Financial Year is here. You've finished up the last financial year, set your budget up for this year and you are off and running again! Good stuff. However, if you didn't think to review your HR practices by June 30, you can do so now to set up this financial year with a healthy, compliant HR process. HR strategies really should be incorporated in to your business plan, as your people are what drive your business, hopefully, forward! Here are five things you might want to think about:

1. Budgets

How do I know if behaviour is bullying?

May 21, 2018
in OHS
By Sarah Tidey
bullying,employees,OHS,policies,procedures,safe,training,unreasonable,workplace

As a community we have become a lot more aware of the impact of bullying and the need to prevent it. From primary school age, children are now encouraged to stand up to bullies and in the workplace, there is a strong focus on preventing bullying behaviour. This is a good thing. The flip side is that ‘bullying’ is a term that gets bandied about, often inappropriately. Many managers that I speak to are nervous about managing poor performance or intervening in situations because they are unsure if the behaviour they are

Why training for your staff is so important

March 8, 2018
in Training
By Sarah Tidey
culture,employees,HR Central,Motivation,training

Training... hmm. Most business owners understand the benefits of investing in their equipment, infrastructure or stock, yet some struggle with investing in their greatest asset of all – their people. Time and time again I hear that training is ‘not necessary’, a ‘nice to have’, too time consuming or too expensive. Instead of seeing training as an expense, or an obligation, we should look at it as an investment that pays the following dividends:

1. It allows your business to stay ahead of your competitors<

The HR Central Blog – check it out!

March 5, 2018
in HR Central
By HR Central
blogs,career and professional development,Exiting Employees,Good Business Practice,HR goals,induction,Minimising Risk,performance management,performance reviews,recruitment,training,Workplace Culture

The HR Central team blogs are about all things HR to keep you and your business informed about the main topics that make up the "employment cycle". Consulting Solutions and Software and Advice Solutions bring together our team’s extensive HR knowledge and expertise in the best of Cloud based software and Specialist advice. We are always looking for new and innovative ways to share information. We see our weekly bl

Your HR in 2018!

January 8, 2018
in HR Central
By Olivia Bates
Company HR,Customer Service,goal setting,HR Services Australia,HR Software Australia,Induction Checklists,Leadership and Development,Motivate Employees,performance management,policies,Position Descriptions,Processes,Professional Workplace,staff,training

2018 is now here and with the merriment of Christmas a distant memory, the New Year is the perfect time to set up your HR to ensure optimal productivity from the get go. There are a number of simple yet effective ways to make your HR work for you. Here are some great tips on how to start your year with a bang! Policies, Processes, Performance oh my! Without effective processes in place, businesses are doomed. Too often as HR Specialists we see such a lack of systems, processes and policies relatin

The importance of Training (and it doesn’t have to cost the earth)

August 31, 2017
in Training
By Olivia Bates
business,cost effective,employees,performance,productivity,team,training

Too often when things get financially tight in business, the importance of training tends to slip down the rungs...However, this is not necessarily a sound strategic move for businesses trying to succeed in a competitive industry. Why invest in employee training during economically challenging times? The short answer is because training and developing your employees could be critical to the future success of your organisation. Training has come a long way. It’s not just about obtaining a University degree or Tafe dip

Dealing with aggressive customer behaviour

1. Budgets

1. It allows your business to stay ahead of your competitors<

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