Customer Service – HR Central

Dealing with aggressive customer behaviour

July 18, 2019
in Policies and Procedures
By Sarah Tidey
aggressive customer,Customer Service,training

Dealing with aggressive customer behaviour can be difficult and stressful. As a business owner or manager with customer facing staff, it is a good idea to train/educate them in not only selling and customer service techniques, but also on how to cope in difficult situations. Dealing with aggressive, rude or angry customers can be very confronting and upsetting, especially for younger, inexperienced staff. Here are some simple techniques for anyone in a position that deals directly with aggressive customers

Your HR in 2018!

January 8, 2018
in HR Central
By Olivia Bates
Company HR,Customer Service,goal setting,HR Services Australia,HR Software Australia,Induction Checklists,Leadership and Development,Motivate Employees,performance management,policies,Position Descriptions,Processes,Professional Workplace,staff,training

2018 is now here and with the merriment of Christmas a distant memory, the New Year is the perfect time to set up your HR to ensure optimal productivity from the get go. There are a number of simple yet effective ways to make your HR work for you. Here are some great tips on how to start your year with a bang! Policies, Processes, Performance oh my! Without effective processes in place, businesses are doomed. Too often as HR Specialists we see such a lack of systems, processes and policies relatin

Dealing with aggressive customer behaviour

Dealing with aggressive customer behaviour

Your HR in 2018!

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