Dealing with aggressive customer behaviour

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Dealing with aggressive customer behaviour can be difficult and stressful.   As a business owner or manager with customer facing staff, it is a good idea to train/educate them in not only selling and customer service techniques, but also on how to cope in difficult situations.  Dealing with aggressive, rude or angry customers can be very confronting and upsetting, especially for younger, inexperienced staff. Here are some simple techniques for anyone in a position that deals directly with aggressive customers. In th
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2018 is now here and with the merriment of Christmas a distant memory, the New Year is the perfect time to set up your HR to ensure optimal productivity from the get go. There are a number of simple yet effective ways to make your HR work for you.  Here are some great tips on how to start your year with a bang! Policies, Processes, Performance oh my! Without effective processes in place, businesses are doomed. Too often as HR Specialists we see such a lack of systems, processes and policies relatin
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