Dealing with aggressive customer behaviour

Exemple
Dealing with aggressive customer behaviour can be difficult and stressful.   As a business owner or manager with customer facing staff, it is a good idea to train/educate them in not only selling and customer service techniques, but also on how to cope in difficult situations.  Dealing with aggressive, rude or angry customers can be very confronting and upsetting, especially for younger, inexperienced staff. Here are some simple techniques for anyone in a position that deals directly with aggressive customers. In th
Continue Reading