Feedback from the Frontline. You need to hear this…

You mean feedback from my employees? Yes. That's right. Why? When I think about the front line, I think of the soldiers during World War II doing it hard in the trenches, fighting for their country. Looking at the front line from a business perspective, your employees are not dissimilar to these soldiers. They are the ‘soldiers’ at the front line of your business, working directly with your clients and customers and ‘fighting’ for the success of your company. Last year we blogged about the importance of p
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