The Importance of Feedback in the Workplace

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Feedback that is constructive is vital to employees’ ongoing development.  Feedback clarifies expectations, helps people learn from their mistakes and builds confidence. Positive feedback is easy – it’s not hard to find the right words to tell someone they’ve done a good job, or congratulate them on meeting a sales target. When things are going well it can be easy to become complacent about giving praise but stopping and smelling the roses is important to build employee confidence and encourage a culture in whic
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If hard work is its own reward as the saying goes, what role do incentives have to play in employee performance? Its human instinct to enjoy being acknowledged and recognised for our efforts. The common definition of incentives are rewards that link pay to the employee’s performance, however there are numerous ways to incentivise employees – not all of them involving money Those in favour of incentives argue that they are a great motivator for employees and when done well the competitiveness they spark can increase
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2018 has started with a bang, infact it's flying by, and you are keen to get moving on all those fantastic plans and new ideas you have for your business and success, problem is, you haven’t got the right team in place – yet. Finding the right employees for your business can be a business itself. Recruiting well can be a real competitive advantage but when things don’t go smoothly the impact is substantial – disruption to your business, reduced productivity, patchy customer service plus the long-term costs asso
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Training... hmm.  Most business owners understand the benefits of investing in their equipment, infrastructure or stock, yet some struggle with investing in their greatest asset of all – their people. Time and time again I hear that training is ‘not necessary’, a ‘nice to have’, too time consuming or too expensive. Instead of seeing training as an expense, or an obligation, we should look at it as an investment that pays the following dividends:

1. It allows your business to stay ahead of your competitors<

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‘Why do we need a bullying policy? We all get on like a house on fire’ is something I’ve heard numerous times over the years from business owners, whenever the word policies is mentioned.

There are three good reasons why your business should have a suite of workplace policies: 1. They set the standard of behaviour and performance expected of employees and provide clear parameters around what is and isn’t acceptable in your workplace. 2. They reduce the risk of problems in the workplace. Employees know
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Have you ever interviewed someone who looks great on paper and interviews well but there’s still something you’re not sure about? It can be a challenge to obtain the full picture during an interview. Whilst education, skills and experience are all things that you can question a candidate about, we often rely on gut instinct when it comes to assessing things like personality and behaviour. Relying on gut instinct can be a risky approach because of the potential for personal bias to creep in (see below about Unconscious Bi
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The recruitment process is serious business! Now that you’ve made the decision you need to hire someone, you probably wish you could click your fingers and find the perfect person. Advertising the role, and shortlisting and interviewing candidates can be a time- consuming process which can be especially challenging for small business and franchise owners trying to run a business with limited resources. Once again, planning the process is paramount. The first thing you will need to decide is whether you are going to cond
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Recently one of my Clients called me and asked “How can we turn our toxic culture into a positive, when we have existed with a bad one for so long?”  It’s a common problem, and one that if not rectified can have major ramifications for your business.  So what happens when the culture in your busin
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Recently HR Central facilitated a Bulk Recruiting evening for one of our Clients, a leading Telecommunications Store based in regional Victoria.  Our original recruitment process consisted of writing a job ad, posting the ad on Seek or alternative media, shortlisting, interviews, reference checking and offers, and while we experienced great success with this, we were finding the process to take longer than expecte
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Please note that this is information from the previous year.  If you are wanting information regarding public holidays for the remainder of this year (2018) and January next year (2019).  Please click here. As you know, Christmas and New Year public holidays fall on different days of the week each year.  Because of this, there is a question around which public holidays are genuine public holidays for penalty rate pu
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