Fair Work and Human Resources in the Franchise Sector


Fair Work and Human Resources in the Franchise Sector

Reflections on the Franchise Council of Australia’s National Franchise Convention 2016

The Event

On the 9th to the 11th of October 2016, the Franchise Council of Australia’s held its National Franchise Convention in.  Over 600 delegates, exhibitors and speakers descended upon the National Convention Centre Canberra to share information about Franchising.  Overall, it was clear that Human Resource Management was certainly high on the agenda.  Altogether, It was amazing to see how much activity was squeezed into two short days!

The Fair Work Ombudsman

Monday morning saw FCA stalwart Stephen Giles host a panel consisting of Matt Haller Senior Vice President, Communications and Public Affairs at the International Franchise Association (USA) and our own Fair Work Ombudsman, Natalie James.

The session started with Matt covering off the situation in the US including outlining a number of cases where Franchisors are being included in litigation around employee related issues that had previously been limited to the Franchisee in question.

This information was particularly interesting after each of the Coalition, The Labour Party and The Greens all campaigned with specific legislation changes advocating for better employee protection through greater Franchisor responsibility.

Ms James then spoke and covered off the existing law, the existing Accessorial Liability clauses (including some cases of where it has been used) and some name and shame of franchise systems that have fallen foul of Fair Work (and indeed the media)

HR Central’s Session

Later in the day, The HR Central Panel Session was held. The topic was “How to avoid becoming the next wage underpayment news headline”. I was proud to facilitate the session and was supported with excellent commentary by Michael O’Shaughnessy (Our Principal HR Specialist) and Samra Tripodi (CFO, Plus Fitness, one of our valued clients) talking through the various third parties that advocate for employees (including the Fair Work Ombudsman) and how best to manage your people to ensure that:

  1. Your people are well looked after over all but specifically around their entitlements and rights
  2. Your ‘business as usual’ is not impacted by these third parties needing to investigate your business

How to avoid becoming the next wage underpayment news headline - Franchise Sector


The session was well received and prompted some robust discussion between attendees in question time as they outlined the level of control that they can achieve in specific areas of their business (product, service) and how not being able to control things like wages and employment conditions are not going to be accepted well by the industry or the general public.

In addition, questions were also asked around what the FCA are doing to inform and advocate for their members.

The Franchise Council of Australia

The recently appointed Executive Chairman of the FCA Bruce Bilson (who is a past Minister for Small Business), CEO Damian Paull and key representatives from the FCA membership spent time shuttling back and forth to The Hill meeting with the Prime Minister, Leader of the Opposition and other relevant Ministers. Mr Bilson was prevalent between sessions updating attendees at every turn with information coming from these meetings.


What is clear from all of this?

  1. Fair Work is getting stronger and more public
  2. Changes to the Accessorial Liability legislation are coming

Is there great cause for concern?

In short, no.

Communication and Information combined with the use of the right systems you can ensure that your business is looked after.


To conclude, it was another great event. So good to re-connect with those of you I already know, Great to meet those of you I didn’t previously know and if we didn’t get to meet – let’s do so next time.  If you would like any further information, I’d love to hear from you.  You can contacting us at 1300 717 721.

Download the slides here

Damien Gooden

Damien is the CEO of HR Central with experience in both management and technology.

Damien’s previous role was as COO of Third Screen Media Pty Ltd. It was during that time that he commenced the build of an online tool that could help them manage their HR requirements. Whilst seeking to identify third party products on the market, Damien realised that there was no effective offering and commenced to scope the opportunity.

Damien transitioned to a full-time role with HR Central, in anticipation of the launch of HR Central.

He holds a Bachelor of Information Technology and Systems (Application Development) from Monash University, Certificate IV in Human Resources from AHRI and is a member of AHRI, the Australian Institute of Company Directors and the Australian Computer Society.

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